Allison Monkhouse funeral parlours have served Melbourne families for 150 years. With eight locations throughout greater Melbourne, Allison Monkhouse is one of the most prominent and respected parlours within the industry.
Offering 24/7 customer service, services for all religions and cultures, purpose build facilities, serene locations and providing understanding and respectful service, Allison Monkhouse has been able to truly cater to families needs during hard times.
The Solution
Cabling
- Provided the base physical network required to build stability and functionality (Structured Cabling / Racking)
LAN Infrastructure
Meraki Firewall Providing
- Easy and secure data communication between sites and Telstra Cloud Secure internet connectivity at all sites
Meraki Switching
- Switches facilitate QoS in the LAN environment to assist with Voice Quality
Meraki Wifi
- Improved connectivity via wireless for all users at all locations
Wide Area Network (WAN)
Telstra Internet Carriage Services
Separation of voice and data services to provide higher availability and improve speed
Improved connectivity with Telstra cloud and Internet due to increased bandwidth
All sites will work independently of each other, no single point of failure
Telstra Voice Carriage Services
- Separation of voice and data services to provide higher availability and improve quality
- Telstra SIP Services with automatic failover to ISDN services to provide resilient carriage
- Telstra private network between all sites to ensure improved quality of voice calls internally
Cisco Unified Communications & Collaboration
- Cisco Unified Communications Manager (CUCM) – Call Control
- Cisco Unity Connection (CUC) – Voicemail
- Cisco Instant Messaging & Presence (CIMP) – Unified Communications
- Cisco Webex & Cisco Webex board 55’ - Collaboration
Managed Services
- Managed IT Services – Powered by Kaseya
- Managed Network Services – Powered by Meraki Managed Collaboration Services – Powered by Nectar
Opportunity for Improvement
JB Hi-Fi Business was engaged by Telstra, on behalf of Allison Monkhouse, to conduct an Information Communication Technology (ICT) audit.
This ICT Audit provided a health and capability evaluation of the technology environment within the organisation and was the basis for an IT strategy. This strategy was used to address the critical IT issues and concerns and will be used to assist future decision making around technology enablement.
Identified Areas of Concern
- Cabling
- Collaboration Infrastructure
- LAN Infrastructure
- Managed Services:
- Three different partners supporting different components of the organisations infrastructure
- Wide Area Network (WAN)
“Motivated by a relocation to a new showcase office the decision was made to investigate new technology types and partners with a goal to create a more functional and robust environment.
With no standard operating environment and a number of disparate vendors and partners Allison Monkhouse had reached critical capacity and could no longer ignore the need for a more durable, resilient and functional connectivity solution.
In short, we needed a complete solutions partner. In assessing vendor offerings, it became quickly clear that JB Hi-Fi Business was well positioned to achieve our strategic goals.
JB Hi-Fi Business, in partnership with Telstra and Cisco, has built a complete solution to achieve all of our immediate technology goals and provide capacity and flexibility for our future.”
- Michelle Strachan, General Manager