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Device Managed Services

Bring every device into one managed lifecycle

JB Hi-Fi Business has partnered with Mobilise IT to run the day-to-day operations of your device fleet - procurement, deployment, security, support and retirement. One partner, end-to-end accountability across Windows, macOS, iOS and Android.

Zero-touch deployment and management

Devices arrive pre-configured and ready to deploy.

  • Profiles built, apps packaged and devices enrolled before they leave the warehouse.
  • National logistics and hot-swap replacements, end to end.
  • Remote lock, wipe and policy enforcement without physical access to the device.

Centralised control with full fleet visibility

Every device. One view. Managed complexity.

  • Full visibility across assets, software licences, compliance and device health.
  • Non-compliant, at-risk and warranty-expiring devices surfaced automatically.
  • Reporting that supports alignment to Essential Eight and ISO 27001 frameworks.

Automated workflows and carrier management

Every move, add and change - handled.

  • ServiceNow workflows automate approvals, break-fix, device replacements and end-of-life data erasure and buyback.
  • Multi-carrier SIM provisioning, usage monitoring and plan optimisation.
  • Consolidated billing and finance reporting.

End-user self-service and expert service desk

Common requests handled without IT.

  • Passcode resets, device reassignment, lost device reporting, onboarding and offboarding via portal or app.
  • Every request logged to support audit requirements.
  • Omnichannel service desk backed by technical experts.

Works across your existing platforms and devices

Microsoft Intune

Workspace One

Jamf

Autopilot

Apple Business Manager

Apple School Manager

Samsung Knox

Implementation and
migration support

Already have a device management platform? As a platform agnostic partner, our professional services team can review your current IT environment and support a smooth build, migration, or uplift alongside your managed service.  

  • Platform build and deployment: replicate, optimise or improve existing configurations, policies and app deployments 
  • Device and end-user migration: device enrolment transition, local data backup, and hands-on end-user support throughout 
  • Platform management: Intune, Jamf, Workspace ONE and others 
  • Health checks and certificate monitoring 
  • Licensing advice and provisioning 

What changes for your organisation

IT / End User Compute Manager

Real-time device management from a single view - no more switching between systems.

Compliance Manager

Automated processes that help enforce policies, reduce IT risk and support ESG goals.

Finance

Reporting that tracks device assets and spending to support cost optimisation.

End-Users

Self-service options and fast resolution - less waiting on IT, less disruption.

ICT Manager

Manage every student and staff device from one place - without the admin overhead.

Business Administrator

Full visibility over device assets and costs - easier budgeting, simpler financial reporting.

Teaching staff

Reliable devices and fast support - so every lesson starts on time and stays focused on learning.

Students

Ready-to-use devices with the apps they need - less setup, more learning.

Why JB Hi-Fi Business powered by Mobilise IT?

  • Commercial pricing and procurement to standardise fleet purchasing.
  • Carrier relationships for plans and connectivity management.
  • National logistics and deployment across Australia.
  • Warranty services for covered devices, including repairs and replacements.
  • Refresh and retirement programs for older devices including buyback and secure, sustainable disposal.

  • ServiceNow-native workflows to run mobility requests in one place.
  • Automation and self-service to reduce manual handoffs.
  • Omnichannel support for IT and end-users backed by dedicated technical experts.
  • Reporting and visibility across your fleet to strengthen governance and compliance.
  • Managed service options aligned to your operating model.

Managed services,
backed by Australia’s largest tech retailer

Together, we manage your device fleet while you maintain strategic control through a service model that works for you.  

Our flexible service options align to how your organisation operates - from mobile-only fleets to unified endpoint environments across desktops, laptops, tablets and smartphones.

Request a no-obligation consultation with a Device Management Specialist

Find out how your current device management compares to industry best practice – and where a managed service could free up your IT team.

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