Nexus Primary Health provides primary health information and services for communities. Their mission is to provide the highest quality integrated health services, support and advocacy. Nexus works collaboratively with its stakeholders to effectively plan and deliver all aspects of prevention and intervention activities that maximise the health outcomes for their communities. It is paramount to Nexus that their services, information and advocacy represent the voices of their communities.
FEC was selected to develop The Towers at Elizabeth Quay by the WA Government and the MRA. Located on Perth’s waterfront, the set of landmark buildings with the luxurious Ritz-Carlton Hotel as the centerpiece will herald Perth’s arrival as a world-class city. FEC is experiencing growth with the addition of staff and offices expected in the immediate term.
The Problem
Nexus Primary Health had out grown their incumbent IT provider, with their IT service tied to a shared network and voice solution.
Additionally, the business had expanded and demand was growing due to their mobile workforce. The existing infrastructure did not support Nexus’ new requirements and limited their productivity.
The Solution
Lan Infrastructure
Meraki Firewall Providing
- Easy and secure data communication between sites Secure internet connectivity at all sites
Meraki Switching
- Switches facilitate QoS in the LAN environment to assist with Voice Quality
Meraki Wifi
- Improved connectivity via wireless for all uses at all locations
Wide Area Network (WAN)
Telstra Internet Carriage Services
- Separation of voice and data services to provide higher availability and improve speed
- All sites will work independently of each other, no single point of failure
Telstra Voice Carriage Services
- Separation of voice and data services to provide higher availability and improve quality
- Telstra private network between all sites to provide improved quality of voice calls internally.
- Cisco Unified Communications & Collaboration
- Cisco Unified Communications Manager (CUCM) – Call Control
- Cisco Unity Connection (CUC) – Voicemail
- Cisco Instant Messaging & Presence (CIMP) – Unified Communications
- Cisco Webex & Cisco Webex Board 55’ - Collaboration
Managed Services
- Managed IT Services – Powered by Kaseya
- Managed Network Services – Powered by Meraki Managed Collaboration Services – Powered by Nectar
The Outcome
The Cisco Unified Communications Manager (CUCM) & Webex solutions not only facilitates enhanced communication and collaboration across Nexus, but also contributes to a more productive and efficient workforce by expanding voice and video collaboration into the field.
By utilising Cisco High Available (HA) & Survivable Remote Site Telephony (SRST) technologies, Nexus now have a redundant collaboration platform that delivers local survivability and local presence. This provides them with an unprecedented uptime for their organisations. Similarly, the introduction of Cisco Meraki means that Nexus Primary Health now enjoys better visibility and control over both their wired and wireless systems for an increased network security level.
Nexus Primary Health now have a single Managed Service provider who provide ongoing support and management of their Network Infrastructure, Collaboration Infrastructure and IT Environment.
“In assessing partner offerings, it became quickly clear that JB Hi-Fi Business was well positioned to achieve our strategic goals. JB Hi-Fi Business understood our business needs and the way we worked, they understood the need to deliver additional functionality to an increasingly mobile work force. This insight played a pivotal role in guiding us through the technology selection process. JB Hi-Fi Business, in partnership with Cisco, have built a complete solution to achieve our Connected Workplace goals and have provided capacity and flexibility for our future.”
Barry Koch, Chief Information Officer
www.nexusprimaryhealth.org.au