What do I need to prepare for collection of a bulky item? If you have ordered a bulky item, such as a fridge or freezer, and need to arrange collection, please download the information booklet for the relevant collection location.Adelaide | Brisbane | Melbourne | Newcastle | Perth | Sydney
How can I check what I had ordered previously? Your past orders will be available to view online through Order History. If you wish to place a similar order again, you will be able to select the ‘copy to current order’ button to add the products to your shopping cart.
Can I use my company's internal order or purchase order number? Yes. During checkout, there is a field available for you to enter your own reference or your purchase order number.
What delivery options do I have? Options for your order can vary according to the product(s) you select, the quantity you wish to purchase and the locations where we have stock available. To confirm delivery options, it is best to add the item(s) to your cart and select checkout.Once your address is confirmed, delivery options are then presented for your order.Unpack & Connect and Premium DeliverySome products now include additional services, for more information click here.
How do I find my invoices? Invoices can be retrieved from your Order History.Simply search and select the order you are looking for and all available invoice(s) will be presented on the page
How do I pay my invoices? Instructions on how to pay your invoices are located underneath the balance owing.You can follow the payment link and pay by Credit Card online.Alternatively, our banking details are also supplied for EFT payments.
How do I change / update my ABN/ ACN? Please contact your JB Account Manager and provide any supporting documents and we will make the relevant changes.Contact us here
Is purchasing my product online safe? We offer a secure website to purchase online. For peace of mind, click on the padlock icon next to the URL in your browser to confirm.
How do I build a template for the list of products that I tend to buy frequently? Templates are fantastic for creating lists and sharing them with others on your Customer Number. To get started: Add items to your shopping cart From the cart page select the ‘save as template’ button Once you click ‘save as template,’ you may assign a name for your template If you want to share your list with other website users, select the ‘Save As Company Template’ option when you are creating your list and all other users on your customer number will be able to view your list have access to purchase from your shared list, without the concern of anyone editing your list(s)
How do I apply for or increase credit? Contact your JB Hi-Fi Business or Education Account Manager to request a credit application. Alternatively, you may contact us using the form below.
Who and how do I contact for any technical issue on my purchased product? We recommend you contact us or the product manufacturer for any faults. If you are experiencing a technical issue and require professional installation or technical advice, please contact us to discuss our managed service offerings.If you are an existing managed services customer with JB HI-FI Business, please contact your service desk for support.
Who should I contact if I have not received confirmation of my user registration? User registration requests are sent to your business administrator for approval online. We recommend you reach out to your business administrator to confirm if they are yet to review your request. If you require further support, please contact us at www.jbhifi.business/contact-us and we can help point you in the right direction.